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Report: Consumers Prefer Paper Bills, Statements


As pressure to go paperless from banks, utilities, telecommunications companies and other service providers continues, a recent survey of 2,000 US consumers indicates a majority want to keep the option to receive paper bills and statements.

More than six in 10 consumers say they would not choose a provider that does not offer paper bills and statements, and 88 percent want to be able to switch between electronic and paper bills without difficulty or cost. Two Sides, a non-profit organization that promotes the responsible production, use and sustainability of print and paper, conducted the survey with research firm Toluna in June.

Beyond the fact that most want the option of paper bills, as many as 30 percent of Americans are not online, including 65 percent of seniors who donít own computers, according to figures from the US Department of Commerce.

For more information, including a complete overview of the survey results, visit www.twosides.us.