by Jeff Mowatt "I'm just doing this until something better comes along - like retirement!" If that sums up the attitude held by some of your employees, then imagine the negative impact on teamwork, productivity and especially customer loyalty. Chances are that you, as a business manager or owner, are committed to satisfying customers. But what are you doing about employees who … [Read more...] about 7 Keys to Creating a Customer-Focused Culture – Walking the Talk of Your Mission Statement
Articles
Gold Medal Success at Olympic Bindery
by: Dianna Brodine The 2008 Beijing Olympics placed the spotlight on dedicated athletes who have taken a basic talent and enhanced it through hard work, determination and a willingness to go beyond the ordinary to find success. The ultimate reward for this sacrifice is a gold medal. For Olympic Bindery in Broadview, Illinois, the ultimate reward is customer satisfaction, … [Read more...] about Gold Medal Success at Olympic Bindery
Mailing and Fulfillment Services in the Bindery
by: Tom Quinn, Mailing & Fulfillment Service Association (MFSA) Should bindery operations consider mailing and fulfillment services to grow and sustain their companies? I, for one, would shout an overwhelming "YES" to the question and will share some facts with you concerning the mailing and fulfillment industry to support my enthusiastic answer. Fact #1 - Your clients … [Read more...] about Mailing and Fulfillment Services in the Bindery
Perspectives: China’s Influence on the Loose Leaf Industry
by: Scott Caplain and Jeff Hunter Goods produced in China have long had a significant effect on U.S. manufacturing, but for traditional binderies, the impact has been less noticeable due to tight turnaround times that cannot be matched by overseas competitors. The same is not always true for those in loose leaf. However, increased costs for freight and raw materials, a … [Read more...] about Perspectives: China’s Influence on the Loose Leaf Industry
Making the Decision: Is Adding Services Right for You?
by Dianna Brodine You've heard it all before - either in this magazine, from another industry source, or on the financial newscasts. Money is tight, the value of the dollar is falling, and the economy is in a "slowdown." As a wise business owner, you've evaluated your financial situation, taken a look at income vs. expenses, reviewed new equipment that might bring … [Read more...] about Making the Decision: Is Adding Services Right for You?
Bindagraphics: Aggressive Growth, Progressive Education
by: Dianna Brodine An aggressive growth strategy, a commitment to educating the industry, and a willingness to provide a multitude of services to meet customer needs has proved successful for Bindagraphics, Inc. of Baltimore, Maryland. Family Footprints Marty Anson is the third generation of his family to be involved in the printing industry, following the footprints of both … [Read more...] about Bindagraphics: Aggressive Growth, Progressive Education
Using the Right Glue for the Right Application
by: B&R Moll, Inc. Today, trade finishers face the challenge of having to select the most effective gluing product for a myriad of specific applications. This results in a constant balancing of pricing and the wide range of product effectiveness. Binderies must select the right glue after considering such factors as the intended end use of the product, the specified … [Read more...] about Using the Right Glue for the Right Application
Saddlestitching Technologies Save Time and Money
by: Renée Varella Binderies look to reduce production costs through automation and other innovations that offer quick set-ups and changeovers. Here's an overview of saddlestitching technologies and equipment upgrades from five companies, all designed to enhance efficiencies - and profits. Automation Options Automation and other technologies in the saddlestitching process can … [Read more...] about Saddlestitching Technologies Save Time and Money
The BIA: Rebuilding a Trade Association
by: BIA Board of Directors "When the well's dry, we know the worth of water." - Ben Franklin To say that the 53-year-old trade association known as the Binding Industries Association (BIA) has, in the past several years, lost some steam is obvious by the apparent lack of significance it holds in the minds of a once very involved membership. The reasons for this … [Read more...] about The BIA: Rebuilding a Trade Association
Duraweld: A View Across the Pond
by: Staff Although this magazine's focus is usually U.S. binderies, the appointment of Richard Senior of Duraweld Ltd. as incoming president of the BIA provides an opportunity to take a look at operations across the pond. Located in Scarborough, England, Duraweld is making exciting strides in mass customization of loose leaf products, primarily in polypropylene. Fifty Years … [Read more...] about Duraweld: A View Across the Pond