by Dawn Warner The first step to understanding disaster recovery (DR) and business continuity (BC) solutions is to understand the scope and definition of the word "disaster." When defining the word disaster, people inevitably take into account only natural disasters such as hurricanes, earthquakes, or tornadoes. However, the term disaster, in regards to business continuity, is … [Read more...] about Disaster Recovery Solutions for Business Continuity
Business Strategy
Delivery Management: Increase Productivity, Customer Service, and Profitability
by Mark Porter, Dienamic MIS Software, Inc. The past year has proven two things to those of us in binding and print finishing. One, we must be more productive. Our existing staff must be more efficient and perform more tasks with fewer resources. Two, we must provide extraordinary service, especially to our good customers. It is generally accepted that 80 percent of revenue … [Read more...] about Delivery Management: Increase Productivity, Customer Service, and Profitability
Five Strategies for Guaranteeing Customer Loyalty
by Robert W. Lucas, Creative Presentation Resources Customer retention has always been one of the most cost-effective ways to increase business revenue. According to the international consulting firm Bain & Company, you can increase profits by as much as 95 percent through increasing retention by as little as 5 percent. If organizations fail to focus their efforts on … [Read more...] about Five Strategies for Guaranteeing Customer Loyalty
7 Keys to Creating a Customer-Focused Culture – Walking the Talk of Your Mission Statement
by Jeff Mowatt "I'm just doing this until something better comes along - like retirement!" If that sums up the attitude held by some of your employees, then imagine the negative impact on teamwork, productivity and especially customer loyalty. Chances are that you, as a business manager or owner, are committed to satisfying customers. But what are you doing about employees who … [Read more...] about 7 Keys to Creating a Customer-Focused Culture – Walking the Talk of Your Mission Statement
Making the Decision: Is Adding Services Right for You?
by Dianna Brodine You've heard it all before - either in this magazine, from another industry source, or on the financial newscasts. Money is tight, the value of the dollar is falling, and the economy is in a "slowdown." As a wise business owner, you've evaluated your financial situation, taken a look at income vs. expenses, reviewed new equipment that might bring … [Read more...] about Making the Decision: Is Adding Services Right for You?
Estimating and Selling Are Two Different Functions
by Mark Porter, Dienamic MIS There are many reasons to automate the estimating function within your bindery. Faster, more consistent estimates. Re-quotes are much faster. Allows you to spend more time planning the job then crunching numbers. Letter of Confirmation faxed or e-mailed provides a more professional image. Estimate history allows you to find and … [Read more...] about Estimating and Selling Are Two Different Functions
Trade Show Exhibiting: How to Be a Star Performer
by Dana King It's show time, and you would love to give an encore performance. You want to attract the attention that will keep the calls coming for months. By choosing to exhibit at a trade show, you have an outstanding opportunity to give your company positive exposure, build your client base, or announce your new product to the industry world. Yet, trying to stand out in an … [Read more...] about Trade Show Exhibiting: How to Be a Star Performer
Bindery Layout Advantages and Benefits
by Brad Emerson Creating layout concepts for bindery shop floors is one of the greatest opportunities for improving quality, operator efficiency, changeover time and planning for future machine expansions or upgrades. Advantages to Efficient Shop Floor Layouts 1. Improving Quality How many times has a bindery manager brainstormed ways to increase the frequency with which … [Read more...] about Bindery Layout Advantages and Benefits
Automating Your Bindery: What Equipment Do You Need to Drive Your 2007 Business Goals?
by: Nancy Lowther "The first red flag in any manufacturing operation indicating there is a need to automate is when there is a domino effect occurring, where one operation is affecting another in a negative way – a bottleneck, a slow process that impedes the next" says Douglas Kelly, editor and chief of APICS magazine and director of industry content. As well as identifying … [Read more...] about Automating Your Bindery: What Equipment Do You Need to Drive Your 2007 Business Goals?
Disasters: Be Prepared
by Richard Ensman Natural and man-made disasters can strike businesses of any size, anyplace, anytime. These disasters are not limited to earthquakes, floods, and tornadoes. Fire, blizzards, explosions, power outages, and even acts of vandalism or terrorism can strike at the health of businesses. Without adequate preparation for disasters, many businesses will find their … [Read more...] about Disasters: Be Prepared