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        Safety & Compliance

        Disasters: Be Prepared

        November 21, 2006

        by Richard Ensman

        Natural and man-made disasters can strike businesses of any size, anyplace, anytime. These disasters are not limited to earthquakes, floods, and tornadoes. Fire, blizzards, explosions, power outages, and even acts of vandalism or terrorism can strike at the health of businesses. Without adequate preparation for disasters, many businesses will find their operations seriously crippled; some will shut their doors forever.

        While emergency planning precautions vary from business to business, every enterprise can guard against the effects of disasters through a five-step planning process. This process involves a clear assessment of potential emergencies; prevention; development of clear emergency procedures; development of safety precautions; and steps for continuation of the enterprise.

        Assessing Emergencies: What Can Happen?

        You can’t identify every possible disaster that might befall your enterprise, but you can identify some.

        Visualize the worst scenarios other area firms have faced. Given your location, are you prone to flooding? Earthquakes? Acts of crime? Make a list of the three, five, or ten worst disasters you could face.

        Check the durability of your building. If you lease your facilities, the landlord or building manager can help answer questions about the structural integrity of your building and mechanical systems. If you own your own building, ask a trusted contractor or engineer for assistance.

        Assess the economic consequences of a sudden emergency. What costs would be involved in remedying damage to your building? Disruption of sales? Downed machinery? Identify the costs as closely as possible and decide what risks you can bear — and what risks you can’t afford. Then, consult your insurance carrier about coverage for at least the most serious risks. Keep detailed records about the condition of your facilities and equipment, and take photos if necessary.

        An Ounce of Prevention

        You can’t prevent catastrophes, but you can minimize their impact on your business operations.

        Keep equipment out of harm’s way. What common sense steps can you take to prevent disaster loss? If you’re in heavy wind country, for instance, keep computers and other electronic equipment away from windows. If your facility is prone to flooding, keep inventory out of the basement. By all means, store combustible materials in a fireproof place.

        Consult with outside agencies. Make a list of agencies that can help treat injuries, disseminate information, and protect property. It should include the names and telephone numbers of law enforcement and fire protection contacts, hospitals and clinics, local media, and private companies – such as transportation companies, temporary help agencies, and contractors – that could help you maintain operations after a disaster.

        Identify and safeguard critical records. These might include accounts receivable data, telephone lists, insurance policies, key contracts and agreements, building and mechanical system plans, and the like. Store them in a fire-proof vault or a secure location off-site.

        Develop a computer backup system. Back up your system regularly – weekly or daily depending on transaction volume. Transport all backup disks and tapes to a location miles away. Or contract with a commercial data storage center. Be prepared to run your business with backup “paper procedures” if electronic systems go down.

        When Disaster Strikes

        The real test of your ability to respond to an emergency often lies in the procedures you develop. At minimum, here’s what those procedures should help you do:

        React to weather predictions. Information about severe storms is available from the National Weather Service and the National Hurricane Center. These agencies issue “advisories” when potentially harmful weather is possible, and upgrade these notices as the danger becomes more acute. As official warnings are upgraded, employees should be sent home, your property secured, and your emergency staff mobilized.

        Designate emergency leaders. One person should have overall responsibility for crisis management. As part of this individual’s team, one person should be responsible for communications and another for building security. Be sure alternate leaders are designated as well; a sudden emergency could leave key personnel absent or even injured.

        Prepare an emergency telephone directory. This should contain both office and home telephone numbers of all employees, as well as key customers and vendors. Key people should keep this directory at home, in the car or in some other highly accessible place.

        Develop a plan to secure facilities. If your business location is damaged, you’ll need to know how to secure it quickly against theft or further deterioration. Designate an individual to be responsible for inspecting the facility, boarding up doors and windows, turning utilities off, and arranging guard service.

        Prepare emergency communication procedures. Identify an off-premises source of communication: a friend’s office across town, a cellular telephone network, even your home telephone. Next, build a “telephone tree” that can systematically bring information to employees and others. Use it when an emergency hits.

        Write it all down. Develop a simple, but thorough, emergency procedure plan. A things-to-do list is fine as long it spells out the specific steps you must take to deal with the problem. Be sure you – and key people around you – keep the plan handy at home and at the office.

        Although you should be vitally concerned about the health and survival of your business after a disaster, you also must be concerned about the well-being of your employees and their families. Employees may need assistance getting home or, if the emergency is critical, may need to safely remain at your facility until the danger subsides. Some tips:

        Designate an inside “safe zone.” The safest part of your building might be a sturdy rear wing or the basement. Employees should gather in the designated safe zone if they’re present when disaster strikes.

        Provide emergency directions. The first set of directions should be internal, and should guide employees to your safe zone. The second set of directions should designate emergency fire exits.  And the third set should spell out the safest escape roads from the area. Keep in mind that natural disasters can wash out roads, damage bridges, and block intersections, so be sure to identify several routes out.

        Prepare to provide emergency health care. Your safe zone should contain a fully stocked first aid kit, which you can use to treat minor injuries. Know the procedure to get people to nearby hospitals in the event of serious injuries.

        Maintain a well-stocked emergency kit. Besides first aid supplies, your kit should contain things like battery-operated radios, flashlights, non-perishable foods, water, blankets, and small utensils and tools. Keep the kit in your safe zone.

        Up and Running Again

        Once the disaster is over, the real work begins:  getting the business up and running as quickly as possible.

        Identify an “operations center” and begin working from there. This center might be your building’s safe zone, at your home, or at some other location. Here, you should have access to your communication system, basic supplies and equipment, telephone directories, customer and vendor lists, and critical records.

        Make plans for reopening your building. If your building has been damaged, call on your emergency contractor, utility companies, and other suppliers to help you make the building useable as soon as possible.

        Restore your computer systems. Now is the time to pull out your backup disks or tapes, or contact your commercial data center to help you get your computer system up and running again. Replace hardware as needed.

        Obtain emergency supplies and inventory. Your emergency records package should serve as a quick guide to suppliers, ordering and delivery requirements, and terms.

        Make financial projections. Pull out your financial records and develop a series of projections for the year ahead – a “best case” and “worst case” scenario at least. These financial projections may be helpful if you must apply for loans to replace inventory or repair damage.

        Any number of disasters can strike your business – anytime. You can’t prevent them, but with careful preparation, you can minimize the losses should you suffer a tragedy and get back on your feet as soon as possible.

        Safety in the Bindery and Finishing Department 

        August 21, 2006

        by: Frederick Hartwig

        It’s often an overlooked fact, but many of the injuries and accidents that occur in the printing industry occur within the binding and finishing department. And as with any other production staff, bindery employees performing their daily tasks need to be aware of the risks and hazards when working with and around materials and equipment.

        The main issues to address when approaching safety in the bindery are the same as with most other areas regarding safety compliance efforts. This includes performing a hazard assessment, reviewing equipment, establishing standard operating procedures, conducting employee training, and performing regular safety inspections.

        Hazard Assessments

        Performing a hazard assessment allows an employer to identify existing risks and/or hazards, prioritize corrective actions, and eliminate risks and/or hazards.

        The basics of performing a hazard assessment involve conducting a full examination of work practices and production operations such as material handling, equipment operations, and personal protective equipment (PPE). From this examination, the necessary information will be gathered to break down the process to the point where risks and/or hazards can be isolated and identified. The final step in the process is the development of a system for understanding the possible consequences of the identified risks and/or hazards and establishing any corrective measures.

        The important principles of an assessment include eliminating risks (and more importantly, addressing risks at the source), adapting work to the individual (if possible), and utilizing technology (when available/practical). Then it is important to implement measures plant-wide, including employee training and involvement. Finally, develop an assessment review schedule to ensure that continued safety is maintained.

        Some of the more task-specific hazard assessment efforts involve investigating reported risks or hazards by employees, addressing “close-calls” which can quickly lead to an accident or injury, and introducing a safety review for all newly created jobs and/or jobs with any procedural or process changes.

        Equipment Review

        In any production environment where equipment is used, special attention will need to be provided on equipment operations. The three basic areas to address with regard to equipment are service and maintenance, minor service and maintenance, and guarding.

        It is vital that all machines and pieces of equipment be maintained and serviced regularly. This activity will ensure not only that the equipment is operating efficiently, but that its safety features are intact and providing the highest level of protection for the employees. When performing any service and maintenance activities, the use of lockout/tagout procedures is required in order to prevent any unexpected activation or release of stored energy while an employee is working on the equipment.

        Accidents as a result of not applying proper lockout/tagout procedures in the bindery and finishing department can have severe consequences. In one recent example, an operator working on a three-knife trimmer had his fingers severed when he was making adjustments and did not follow the proper lockout/tagout procedures. The operator shut off the machine, yet while he had his hands inside the unit clearing the jam, another employee accidentally engaged the equipment and caused the knives to motion, resulting in the amputation. Had the employee followed the proper lockout/tagout procedures, the injury would not have occurred.

        The lockout/tagout standard requires the adoption and implementation of practices and procedures to shut down equipment, isolate it from its energy source(s), and prevent the release of potentially hazardous energy while maintenance and servicing activities are being performed. It contains minimum performance requirements and definitive criteria for establishing an effective program for the control of hazardous energy.

        There is an exception to the lockout/tagout standard, known as “minor servicing and maintenance”. In order for the exception to apply, the employer must ensure that the employee can effectively perform the minor service and maintenance task in a way that prevents exposure to a hazard, such as by the use of special tools and/or alternative procedures which keep the employee’s body out of the areas of potential contact with machine components or which otherwise maintain effective protection.

        “Minor servicing and maintenance” is defined by OSHA as “those tasks involving operations which can be safely accomplished by employees and where extensive disassembly of equipment is not required” and the task must be considered routine, repetitive, and integral to the operation.

        Under “minor servicing and maintenance”, lockout/tagout procedures are not required if the employer can demonstrate that the alternative protection measures enable the employee to perform the servicing and maintenance without being exposed to unexpected energization, activation of the equipment, or release of stored energy.

        It needs to be understood that this exception does NOT exempt printers from establishing a lockout/tagout program. Printers still need to establish a compliance program for major servicing activities, e.g. electrical repairs, removing major components, etc. More information can be obtained on lockout/tagout requirements at www.gain.net.

        While service and maintenance and minor service and maintenance are necessary for non-production activities, guarding is the rule for all production activities. Any machine part, function, or process which may cause injury must be safeguarded while the equipment is in the production mode. Such guarding includes fixed type, adjustable type, and interlocked.

        It is important to note that OSHA does not allow the grandfathering of equipment with regard to guarding issues. So no matter the age or design of the equipment, proper guarding must be in place for production activities and must offer the required level of protection from obvious or potential hazards.

        Standard Operating Procedures

        The use of standard operating procedures (SOP) is an essential safety tool when specific details are needed beyond that of a general written program, or in cases where a formal written program is not required but for safety reasons a specific set of procedures is necessary in order to properly perform a task or job function. The most common SOP’s for the bindery department are developed for material handling activities and specific equipment operation.

        Material handling can involve moving materials either by mechanical means or by physical efforts. Both means should have SOP’s in order to reduce or eliminate any hazards or potential hazards. The SOP’s in this category would include instruction on such subjects as how to properly lift, load, and unload materials, and when and how to use mechanical means, as in forklifts and pallet trucks.

        Specific equipment operations require specific sets of instructions. A great source for developing the instructions is the manufacturers’ operating handbook. Whether it is for a folder, a guillotine cutter, or forklift truck, using and/or incorporating the operation handbook as an instructional guide will assist in properly training the employee. Details should be provided so employees will understand under what conditions they are allowed to operate equipment, the intended design for the equipment, and any associated hazards while using the equipment. In some cases, a printer may find that a unique application or job requirement calls for a variation of the normal operating procedures. In such cases, a new hazard assessment needs to be performed and new operation procedures established that will allow for the operation while still providing an adequate level of employee protection.

        In some situations, a written safety program can serve as an SOP, depending on how it is written. Written programs are the documents that help guide employees in the understanding and application of certain OSHA regulation requirements. They may outline how compliance will be achieved but may not provide the employee with enough equipment-specific or task-specific instruction. Most written safety programs are designed to reflect only the compliance aspect of an OSHA regulation and some formats lack the detail needed to use as an effective procedural guide. It’s also worth noting that not every production task has an associated written program requirement from OSHA, which makes SOP’s all that more important.

        Employee Training

        After the equipment is outfitted for safety devices and features, after the warning signs are in place, and once the policies and procedures are written, the key to safety on the job is put in place – the employee. Without a proper understanding of what is expected, how to perform tasks safely, how to use equipment safely, or how to recognize hazards, the human element will be a wild card for the employer.

        Conducting safety training is the responsibility of the employer. Understanding and following the safety rules and procedures is the responsibility of both employer and employee. It is always in the best interest of the employer, as well as the employee, to see that safety training is conducted and periodically updated even beyond the requirements of OSHA. Understanding that mistakes do happen, in most cases accidents and injuries can be categorized as resulting from unsafe actions and/or unsafe conditions. Both of these situations can be avoided through proper safety training.

        Employers must not only determine that their employees can technically perform their work assignments, but that they can perform them safely and in accordance with the requirements of company safety polices and OSHA regulations.

        Safety training and work task procedures should go hand in hand. Being properly trained is to be trained in the best methods for completing the job tasks, while also maintaining the highest level of personal safety. The training curriculum should identify who should be trained (e.g. new and/or existing employees), the type of training that is required (e.g. initial, remedial, refresher), when the training should occur, and the frequency of the training.

        Because it is not always possible for employers to monitor every aspect of an employee’s work day, it is crucial that the safety training provides enough understanding and information to allow the employee to sustain the necessary level of safety awareness and carry out work assignments in the safest manner.

        Inspections

        As a good rule of thumb for effective safety management, a general safety inspection should be incorporated as part of a regular business review and should be conducted every six months, but not less than annually.

        These inspections must periodically be made in order to ensure that the rules and policies are still accurate, being enforced, and that all necessary control measures, if any, are being implemented. Inspections also serve to demonstrate the company’s commitment to safety.

        Regular inspections should cover a check of the equipment to verify safety devices such as interlocks and guarding, as well as the proper operation of the equipment itself. A review of the safety records should also take place, which would include the OSHA Injury and Illness 300 log, employee training records, written safety programs, and SOP’s. Some individual OSHA regulations, such as lockout/tagout, will actually mandate that procedures and authorized employees be evaluated at least annually. A list of such mandatory inspection and review events, as well as voluntary inspections, should be developed and scheduled.

        A physical walk-through of the area during production with an eye to safety is a good way to observe work area conditions and employee activity live. Generally, the bindery is the last stop before a product is warehoused or shipped to a customer. This is where a vast amount of material can be stored, stacked, and moved about between several finishing stations before ultimately moved out. Depending on the materials being handled, there can be hand trucks and forklifts used, as well as scrap material that is cut or trimmed off finished product, all contributing to slipping, tripping, and crushing hazards.

        Always observe your operation, be aware of your employee’s performance, investigate problems, listen to suggestions, and immediately address any needs for safety training.

        Rick Hartwig is the Environmental Health and Safety Specialist at the Graphic Arts Technical Foundation. For more information regarding safety in the bindery and finishing department, or if you have other safety related questions, please call Rick Hartwig at (412) 259-1792 or e-mail rickhgatf@aol.com.

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